Role of Emotional Intelligence in Conflict Resolution Strategies

Abstract

The study explores the interplay between emotional intelligence and conflict resolution across various cultural contexts, focusing on the United States, Canada, Europe, and African countries. Drawing on a range of literature, the study investigates how individuals with high EI competencies navigate conflict resolution strategies, including negotiation, mediation, and collaborative problem-solving. Using the Social Information Processing (SIP) Theory as a theoretical framework, the study examines the role of communication and emotional cues in conflict resolution. Findings reveal a strong correlation between higher EI and a preference for collaborative approaches to conflicts, where individuals demonstrate constructive dialogue, active listening, empathy, and emotional regulation. These skills contribute to more positive and productive conflict resolution outcomes, fostering understanding and trust among conflicting parties. Moreover, the study underscores the practical implications for individuals and organizations, highlighting the importance of EI development programs in enhancing conflict resolution skills. By integrating EI assessments into recruitment and promotion processes, organizations can identify individuals better equipped to manage conflicts, leading to improved team dynamics and organizational performance. This study contributes to theory by advancing the understanding of EI's specific competencies in conflict resolution, offering practical insights for individuals and guiding policy development in conflict management strategies.