COLLINS, G. Impact of Digitalization on Customer Experience Management in the Hospitality Industry. Hospitality and Tourism Journal, [S. l.], v. 1, n. 1, p. 12 –, 2024. Disponível em: https://forthworthjournals.org/journals/index.php/HTJ/article/view/67. Acesso em: 22 jan. 2025.